1. Objective
In adherence to the RBI Digital Payment Framework 2026, Maghi Digital is committed to a transparent and time-bound grievance redressal mechanism to ensure consumer protection and excellence in service.
2. Escalation Matrix
Level 1: Customer Support
For initial queries and transaction failures, contact our support desk.
Email: support@maghidigital.in
Response TAT: 24 Hours
Level 2: Nodal Officer
If your grievance is not resolved at Level 1 within 7 days, you may escalate to our Nodal Officer.
Officer Name: Deepak Kumar Pondit
Address: House No. 40, Kurho Bindo, Jamua, Giridih, Jharkhand, 815315
Mobile: 8401371826
Response TAT: 48 Hours
Level 3: RBI Ombudsman
If we fail to resolve your grievance within 30 days, you may approach the RBI Integrated Ombudsman via the CMS portal (cms.rbi.org.in).
3. Resolution Timelines
As per RBI 2026 mandates:
- Failed Transactions: T+1 reversal.
- Content Disputes: 7-14 Working Days.
- Financial Disputes: 30 Days maximum resolution period.
4. Institutional Accountability
Maghi Digital assumes full accountability for technical lapses in the payment processing chain and provides a simplified dispute logging mechanism directly within the artist portal.